Refund Policy
At Valnorah, customer satisfaction is our priority.
Eligibility for Refunds
Refunds may be approved in the following cases:
- Defective product received
- Wrong item delivered
- Order could not be fulfilled
Refund Request Timeline
Customers must submit refund requests within 7 days of receiving their order.
Refund Process
Once approved:
- Refunds will be processed to the original payment method.
- Processing time may vary depending on your payment provider.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase
- Incorrect size selection by the customer
- Items showing signs of use or damage caused by the customer
Contact Us
For refund-related inquiries, contact:
Email: info@valnorah.com